{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-01-09T18:12:39","modified_gmt":"2025-01-09T16:12:39","slug":"serviciu-clienti","status":"publish","type":"page","link":"https:\/\/miele.kuiba.ro\/serviciu-clienti\/","title":{"rendered":"Serviciu Clienti"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><\/h3><div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-20 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"666\" class=\"wp-block-cover__image-background wp-image-10316\" alt=\"\" src=\"https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519.avif\" style=\"object-position:51% 61%\" data-object-fit=\"cover\" data-object-position=\"51% 61%\" srcset=\"https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519.avif 2000w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-300x100.avif 300w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-1024x341.avif 1024w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-768x256.avif 768w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-1536x511.avif 1536w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-990x330.avif 990w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-441x147.avif 441w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-800x266.avif 800w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173519-150x50.avif 150w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\"><p class=\"has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-ffcb8abdb7dfdec3acd8ffd715896dca\"><strong>Garan\u021bii, Retururi, Livrare \u0219i Alte Informa\u021bii<\/strong><br><strong>Call Center: +40 364 431 490<\/strong><\/p><\/div><\/div><p><\/p><p>Echipa noastr\u0103 este aici s\u0103-\u021bi ofere tot suportul necesar pentru o experien\u021b\u0103 de cump\u0103r\u0103turi c\u00e2t mai pl\u0103cut\u0103.<\/p><h2 class=\"wp-block-heading\"><strong>Garan\u021bie standard<\/strong><\/h2><p>Toate produsele achizi\u021bionate de la <strong>Miele<\/strong> beneficiaz\u0103 de o garan\u021bie standard de <strong>2 ani<\/strong> pentru utilizarea \u00een regim casnic.<\/p><p>Dac\u0103 \u00eent\u00e2mpini probleme cu un produs aflat \u00een garan\u021bie, ne po\u021bi contacta:<\/p><ul class=\"wp-block-list\"><li><strong>E-mail<\/strong>: <strong>service [at] kuiba [dot] ro<\/strong><\/li>\n\n<li><strong>Telefon<\/strong>: <strong>+40 364 431 490<\/strong><\/li><\/ul><p>Pentru a procesa cererea de repara\u021bie, te rug\u0103m s\u0103 ne oferi urm\u0103toarele informa\u021bii:<\/p><ol class=\"wp-block-list\"><li>O descriere detaliat\u0103 a problemelor \u00eent\u00e2mpinate.<\/li>\n\n<li>O poz\u0103 cu <strong>eticheta produsului<\/strong> (cu seria \u0219i modelul acestuia).<\/li>\n\n<li><strong>Factura fiscal\u0103 de achizi\u021bie<\/strong> sau dovada cump\u0103r\u0103rii.<\/li><\/ol><h2 class=\"wp-block-heading\"><strong>Manualul de utilizare<\/strong><\/h2><p>Dac\u0103 nu ai primit manualul de utilizare \u00eempreun\u0103 cu produsul, po\u021bi:<\/p><ol class=\"wp-block-list\"><li>Desc\u0103rca versiunea electronic\u0103 de pe pagina produsului, la sec\u021biunea <strong>\u201eInforma\u021bii de la produc\u0103tor\u201d &gt; Downloads\/Descarc\u0103ri<\/strong>.<\/li>\n\n<li>Dac\u0103 preferi versiunea fizic\u0103 sau ai dificult\u0103\u021bi \u00een g\u0103sirea manualului online, contacteaz\u0103-ne:<ul class=\"wp-block-list\"><li><strong>E-mail<\/strong>: <strong>service [at] kuiba [dot] ro<\/strong><\/li>\n\n<li><strong>Telefon<\/strong>: <strong>+40 364 431 490<\/strong><\/li><\/ul><\/li><\/ol><h2 class=\"wp-block-heading\"><strong>Vouchere primite de la Miele<\/strong><\/h2><p>Dac\u0103 ai primit un voucher de la produc\u0103torul Miele \u00een pachetul de livrare, \u00eel po\u021bi revendica direct pe site-ul produc\u0103torului acces\u00e2nd pagina:<br><a href=\"https:\/\/www.miele.ro\/e\/vouchers-v\">https:\/\/www.miele.ro\/e\/vouchers-v<\/a>.<\/p><h2 class=\"wp-block-heading\"><strong>Garan\u021bia extins\u0103 Miele<\/strong><\/h2><p>Pentru o siguran\u021b\u0103 suplimentar\u0103, \u00ee\u021bi oferim posibilitatea de a extinde perioada de garan\u021bie:<\/p><ul class=\"wp-block-list\"><li><strong>Perioade disponibile<\/strong>:<ul class=\"wp-block-list\"><li><strong>5 ani (2+3)<\/strong><\/li>\n\n<li><strong>10 ani (2+8)<\/strong><\/li><\/ul><\/li><\/ul><p><strong>Cum po\u021bi achizi\u021biona garan\u021bia extins\u0103?<\/strong><\/p><ol class=\"wp-block-list\"><li>\u00cen termen de <strong>24 de luni<\/strong> de la achizi\u021bie, po\u021bi opta pentru garan\u021bia extins\u0103.<\/li>\n\n<li>Vom programa o vizit\u0103 a unui tehnician Miele pentru a verifica starea produsului, asigur\u00e2ndu-ne c\u0103 este utilizat <strong>\u00een regim casnic<\/strong> \u0219i conform <strong>manualului de utilizare<\/strong>.<\/li>\n\n<li>Garan\u021bia extins\u0103 poate fi achizi\u021bionat\u0103 \u0219i \u00eempreun\u0103 cu produsul de la \u00eenceput.<\/li><\/ol><h2 class=\"wp-block-heading\"><strong>Tabel costuri garan\u021bie extins\u0103<\/strong><\/h2><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Perioad\u0103 garan\u021bie extins\u0103<\/strong><\/th><th><strong>Cost (RON)<\/strong><\/th><th><strong>Cost MasterCool (RON)<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>5 ani (2+3)<\/strong><\/td><td>545<\/td><td>2400<\/td><\/tr><tr><td><strong>10 ani (2+8)<\/strong><\/td><td>1500<\/td><td>7600<\/td><\/tr><\/tbody><\/table><\/figure><p>Pentru mai multe informa\u021bii despre garan\u021bia extins\u0103, viziteaz\u0103 pagina noastr\u0103 dedicat\u0103: <strong>\/garantie-extinsa<\/strong>.<\/p><h2 class=\"wp-block-heading\"><strong>Livrarea comenzilor<\/strong><\/h2><p><strong>C\u00e2t dureaz\u0103 s\u0103 primesc comanda mea?<\/strong><br>Termenul de livrare variaz\u0103 \u00een func\u021bie de tipul produsului \u0219i disponibilitatea acestuia:<\/p><ol class=\"wp-block-list\"><li><strong>Produse aflate pe stoc<\/strong>:<ul class=\"wp-block-list\"><li>Produsele de dimensiuni mici (cum ar fi consumabile, accesorii, aspiratoare sau espressoare sub 30 kg) se livreaz\u0103, \u00een general, <strong>a doua zi lucr\u0103toare<\/strong>, \u00een func\u021bie de curier.<\/li><\/ul><\/li>\n\n<li><strong>Produse care nu sunt pe stoc<\/strong>:<ul class=\"wp-block-list\"><li>Acestea sunt comandate la produc\u0103torul Miele, iar noi comunic\u0103m clientului termenul exact de livrare. De regul\u0103, termenul de livrare este de <strong>25-30 de zile calendaristice<\/strong>.<\/li><\/ul><\/li><\/ol><p><strong>Cu ce firme de curierat lucr\u0103m?<\/strong><\/p><ul class=\"wp-block-list\"><li><strong>GLS Rom\u00e2nia<\/strong> \u0219i <strong>Sameday<\/strong> pentru produse mici \u0219i consumabile.<\/li>\n\n<li><strong>Livratori Miele<\/strong> pentru comenzile de aparate \u00eencorporabile.<\/li>\n\n<li><strong>Livratori proprii<\/strong> pentru livr\u0103ri \u00een Cluj-Napoca.<\/li><\/ul><h2 class=\"wp-block-heading\">Contul \u0219i Detaliile Comenzii<\/h2><p><strong>Cum \u00eemi creez un cont?<\/strong><br>Pentru a crea un cont, acceseaz\u0103 sec\u021biunea <strong>\u201e\u00cenregistrare\u201d<\/strong> din site \u0219i urmeaz\u0103 pa\u0219ii simpli indica\u021bi.<\/p><p><strong>Cum pot schimba adresa de livrare?<\/strong><br>Dup\u0103 plasarea comenzii, contacteaz\u0103-ne c\u00e2t mai rapid la <strong>service [at] kuiba [dot] ro<\/strong>, iar echipa noastr\u0103 te va ajuta s\u0103 modifici adresa.<\/p><p><strong>Cum \u00eemi urm\u0103resc comanda?<\/strong><br>Dup\u0103 ce comanda este expediat\u0103, vei primi un e-mail cu num\u0103rul AWB, pe care \u00eel po\u021bi folosi pentru a urm\u0103ri statusul livr\u0103rii pe site-ul curierului.<\/p><p><strong>P\u0103stra\u021bi informa\u021biile despre cardul meu?<\/strong><br>Nu p\u0103str\u0103m datele cardurilor bancare. Pl\u0103\u021bile sunt procesate \u00een siguran\u021b\u0103 prin furnizori certifica\u021bi.<\/p><p><strong>Livra\u021bi \u00een alte \u021b\u0103ri?<\/strong><br>Momentan, livr\u0103m doar pe teritoriul Rom\u00e2niei.<\/p><p><strong>Produsele mele vor fi livrate \u00eentr-un singur pachet?<\/strong><br>Dac\u0103 toate produsele din comand\u0103 sunt disponibile, acestea vor fi livrate \u00eentr-un singur colet. \u00cen cazul \u00een care unele produse au termene de livrare diferite, acestea vor fi expediate separat, iar tu vei fi informat.<\/p><h2 class=\"wp-block-heading\"><strong>Retururi \u0219i schimburi<\/strong><\/h2><p><strong>Care este politica de retur?<\/strong><br>Oferim retur gratuit \u00een termen de <strong>30 de zile<\/strong> de la achizi\u021bie. Vezi mai multe detalii despre politica noastr\u0103 de retur \u00een sec\u021biunea dedicat\u0103.<\/p><p><strong>Am primit produsul gre\u0219it. Ce trebuie s\u0103 fac?<\/strong><br>Dac\u0103 ai primit un produs gre\u0219it, scrie-ne la <strong>service [at] kuiba [dot] ro<\/strong> \u0219i echipa noastr\u0103 va rezolva problema c\u00e2t mai rapid posibil.<\/p><p><strong>Comanda mea a sosit deteriorat\u0103. Cum procedez?<\/strong><br>Te rug\u0103m s\u0103 ne contactezi imediat la <strong>service [at] kuiba [dot] ro<\/strong> \u0219i s\u0103 ata\u0219ezi poze cu produsul deteriorat, ambalajul acestuia \u0219i documentele de livrare. Vom analiza situa\u021bia \u0219i vom organiza schimbul produsului.<\/p><p><strong>Cum pot primi suport?<\/strong><br>Pentru orice \u00eentreb\u0103ri sau nel\u0103muriri, contacteaz\u0103-ne la <strong>service [at] kuiba [dot] ro<\/strong> \u0219i echipa noastr\u0103 \u00ee\u021bi va r\u0103spunde c\u00e2t mai rapid.<\/p><p><strong>Pot s\u0103 modific sau s\u0103 anulez o comand\u0103?<\/strong><br>Dac\u0103 dore\u0219ti s\u0103 modifici sau s\u0103 anulezi o comand\u0103, contacteaz\u0103-ne la <strong>service [at] kuiba [dot] ro<\/strong> c\u00e2t mai repede. Dac\u0103 procesul de livrare a \u00eenceput deja, anularea nu mai este posibil\u0103.<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Echipa noastr\u0103 este aici s\u0103-\u021bi ofere tot suportul necesar pentru o experien\u021b\u0103 de cump\u0103r\u0103turi c\u00e2t mai pl\u0103cut\u0103. Garan\u021bie standard Toate produsele achizi\u021bionate de la Miele beneficiaz\u0103 de o garan\u021bie standard de 2 ani pentru utilizarea \u00een regim casnic. Dac\u0103 \u00eent\u00e2mpini probleme cu un produs aflat \u00een garan\u021bie, ne po\u021bi contacta: Pentru a procesa cererea de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":0,"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"wp:attachment":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}