{"id":14,"date":"2024-12-13T18:56:36","date_gmt":"2024-12-13T16:56:36","guid":{"rendered":"https:\/\/miele.kuiba.ro\/?page_id=14"},"modified":"2024-12-14T01:14:57","modified_gmt":"2024-12-13T23:14:57","slug":"politica-retur","status":"publish","type":"page","link":"https:\/\/miele.kuiba.ro\/politica-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-20 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1125\" class=\"wp-block-cover__image-background wp-image-10325\" alt=\"\" src=\"https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511.avif\" data-object-fit=\"cover\" srcset=\"https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511.avif 2000w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-300x169.avif 300w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-1024x576.avif 1024w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-768x432.avif 768w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-1536x864.avif 1536w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-990x557.avif 990w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-441x248.avif 441w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-800x450.avif 800w, https:\/\/miele.kuiba.ro\/wp-content\/uploads\/2024\/12\/20000173511-150x84.avif 150w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\"><p class=\"has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-0c5fdb9f4f45c3d53e7bb049fca81cfa\"><strong>Cum returnez un produs?<\/strong><\/p><\/div><\/div><p><\/p><p>Ne dorim s\u0103 fii pe deplin mul\u021bumit de produsele achizi\u021bionate din magazinul nostru online. Dac\u0103, din orice motiv, dore\u0219ti s\u0103 returnezi un produs, iat\u0103 ce trebuie s\u0103 \u0219tii:<\/p><h4 class=\"wp-block-heading\">Perioada de retur<\/h4><p>Oferim <strong>retur gratuit<\/strong> \u00een termen de <strong>30 de zile<\/strong> de la data achizi\u021biei. Dac\u0103 au trecut 30 de zile, din p\u0103cate, nu mai putem accepta returul sau oferi o rambursare.<\/p><h4 class=\"wp-block-heading\">Cum trebuie s\u0103 fie produsul pentru a putea fi returnat?<\/h4><p>Pentru ca returul s\u0103 fie acceptat, produsul trebuie:<\/p><ul class=\"wp-block-list\"><li>S\u0103 fie <strong>nefolosit<\/strong> \u0219i \u00een aceea\u0219i stare \u00een care l-ai primit.<\/li>\n\n<li>S\u0103 fie \u00een <strong>ambalajul original<\/strong>, cu toate accesoriile incluse.<\/li><\/ul><h4 class=\"wp-block-heading\">Produse care nu pot fi returnate<\/h4><p>Din motive de siguran\u021b\u0103 \u0219i legisla\u021bie, anumite produse nu pot fi returnate:<\/p><ul class=\"wp-block-list\"><li><strong>Consumabilele desigilate<\/strong>, cum ar fi detergen\u021bii sau alte produse similare.<\/li><\/ul><h4 class=\"wp-block-heading\">Cum s\u0103 ini\u021biezi un retur?<\/h4><p>Pentru a ini\u021bia un retur, te rug\u0103m s\u0103 trimi\u021bi un e-mail la <strong><a>service[at]kuiba[dot]ro<\/a><\/strong>, \u00een care s\u0103 incluzi urm\u0103toarele informa\u021bii:<\/p><ol class=\"wp-block-list\"><li><strong>Num\u0103rul comenzii<\/strong> (se poate g\u0103si \u00een contul t\u0103u, la sec\u021biunea \u201eComenzi\u201d).<\/li>\n\n<li><strong>Nume \u0219i prenume<\/strong>.<\/li>\n\n<li><strong>Contul bancar (IBAN)<\/strong> unde dore\u0219ti s\u0103 fie rambursa\u021bi banii.<\/li>\n\n<li><strong>Motivul returului<\/strong> (op\u021bional).<\/li>\n\n<li><strong>Starea produsului<\/strong> (de exemplu: nefolosit, desigilat, etc.).<\/li><\/ol><p>Echipa noastr\u0103 te va contacta pentru a confirma detaliile \u0219i a oferi suportul necesar.<\/p><p>Adresa la care trebuie returnate produsele este:<br><strong>Calea Turzii nr. 231-233, Cluj-Napoca, Cluj, Rom\u00e2nia<\/strong>.<\/p><h4 class=\"wp-block-heading\">Rambursarea banilor<\/h4><p>Dup\u0103 ce primim produsul \u0219i verific\u0103m starea acestuia, \u00ee\u021bi vom trimite un e-mail de confirmare. Dac\u0103 returul este aprobat:<\/p><ul class=\"wp-block-list\"><li>Rambursarea banilor va fi procesat\u0103 \u00een termen de <strong>maximum 15 zile calendaristice<\/strong>.<\/li>\n\n<li>Suma va fi restituit\u0103 \u00een contul bancar indicat de tine.<\/li><\/ul><h4 class=\"wp-block-heading\">\u00cent\u00e2rzieri \u00een rambursare?<\/h4><p>Dac\u0103 banii nu au ajuns \u00een contul t\u0103u:<\/p><ol class=\"wp-block-list\"><li>Verific\u0103-\u021bi contul bancar.<\/li>\n\n<li>Contacteaz\u0103 emitentul cardului sau banca pentru mai multe informa\u021bii.<br>Dac\u0103 \u00eent\u00e2mpini probleme, ne po\u021bi scrie oric\u00e2nd la service [at] kuiba [dot] ro, iar noi te vom ajuta.<\/li><\/ol><h4 class=\"wp-block-heading\">Schimbarea produselor<\/h4><p>Dac\u0103 produsul este defect sau deteriorat, \u00eel po\u021bi schimba f\u0103r\u0103 nicio problem\u0103. Scrie-ne la<strong><a> service[at]kuiba[dot]ro<\/a><\/strong>, iar noi ne ocup\u0103m de toate detaliile.<\/p><h4 class=\"wp-block-heading\">Costurile de transport<\/h4><p>Returul este <strong>gratuit<\/strong>! Noi acoperim costurile transportului pentru produsele returnate \u00een perioada de 30 de zile.<\/p><p>Dac\u0103 ai \u00eentreb\u0103ri sau nel\u0103muriri, echipa noastr\u0103 este aici s\u0103 te ajute. Scrie-ne la <strong><a>service[at]kuiba[dot]ro<\/a><\/strong> \u0219i vom r\u0103spunde c\u00e2t mai rapid!<\/p><p><strong>Disclaimer<\/strong>: Termenii \u0219i condi\u021biile pot fi modificate oric\u00e2nd de c\u0103tre <strong>Kuiba Living SRL<\/strong>, f\u0103r\u0103 o notificare prealabil\u0103 c\u0103tre utilizatori. V\u0103 recomand\u0103m s\u0103 verifica\u021bi periodic aceast\u0103 sec\u021biune pentru a fi la curent cu eventualele actualiz\u0103ri.<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Ne dorim s\u0103 fii pe deplin mul\u021bumit de produsele achizi\u021bionate din magazinul nostru online. Dac\u0103, din orice motiv, dore\u0219ti s\u0103 returnezi un produs, iat\u0103 ce trebuie s\u0103 \u0219tii: Perioada de retur Oferim retur gratuit \u00een termen de 30 de zile de la data achizi\u021biei. Dac\u0103 au trecut 30 de zile, din p\u0103cate, nu mai putem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/miele.kuiba.ro\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}